Terms of Service

1. The service and the parties

These terms govern use of the Command Center platform and the related websites and applications operated by Bowen Brothers LLC, trading as Bowen Brothers Limited, a Texas limited liability company (“Bowen Brothers”).

Bowen Brothers builds, hosts, and operates the platform. A client organisation (“Client”) is a business customer that is granted access to a workspace within it. The Client does not host, own, or administer the platform, its infrastructure, or its third-party integrations; it holds a right to use the service for the term of its agreement. Nothing in these terms transfers ownership of the platform or any part of it.

These terms apply together with the Client’s own order form or master services agreement with Bowen Brothers. Where that agreement and these terms conflict, that agreement governs.

2. Who may use it

The platform is offered to businesses, not to consumers, and is not offered to the general public. A Client is responsible for the users it authorises, for keeping their credentials secure, and for their activity in its workspace. Accounts are personal to the user they are issued to and must not be shared. Bowen Brothers may suspend an account it reasonably believes is compromised or is being misused.

3. Client data

A Client’s data remains the Client’s. Bowen Brothers processes it only to provide, secure, and support the service, as described in the Privacy Policy. Bowen Brothers does not sell Client data and does not use it to train machine-learning models. On termination, Client data is deleted or returned at the Client’s request.

The Client is responsible for having the right to put into its workspace the data it puts there, and for providing any notice and obtaining any consent required from its own personnel for that data to be processed as described in the Privacy Policy.

4. Acceptable use

The service must not be used to break the law, to infringe anyone’s rights, to store or transmit malicious code, to attempt to gain access to another organisation’s workspace or to any part of the infrastructure, to probe or load-test the service without written permission, or to resell or provide the service to a third party. Bowen Brothers may suspend access to stop material harm, and will tell the Client why.

5. Bank connectivity and Plaid

Where a Client enables bank connectivity, an authorised user connects the Client’s own business accounts using Plaid Link, provided by Plaid Inc. By making that connection, the Client authorises Bowen Brothers and Plaid to access and transmit information from those accounts on a read-only basis for the purpose of displaying the Client’s position within its own workspace, and confirms that it is entitled to grant that authorisation for each account it connects.

Plaid’s handling of that data is governed by Plaid’s End User Privacy Policy. Bowen Brothers never initiates a payment, transfer, or any other movement of money. A Client may disconnect any account at any time, and no further data is retrieved once it does.

6. AI features

Parts of the platform use AI models to draft, summarise, and analyse. Output is produced by software and can be wrong. It is provided to assist the Client’s own judgment and is not legal, tax, accounting, investment, or other professional advice. The Client is responsible for reviewing output before relying on it.

7. Fees

Fees, the billing period, and the term are those set out in the Client’s order form or services agreement. Fees are stated exclusive of taxes. Bowen Brothers may change its fees for a renewal term on reasonable written notice before that term begins.

8. Availability and support

Bowen Brothers aims to keep the service available and will give reasonable notice of planned maintenance where it can. Except where an order form states an express service level, the service is provided without a guaranteed uptime commitment.

9. Term, suspension, and termination

Either party may terminate as its agreement provides. Bowen Brothers may suspend or terminate access for non-payment after notice, or immediately for a material breach of section 4. On termination, access ends and Client data is handled as described in section 3.

10. Intellectual property

The platform, its software, and its design remain the property of Bowen Brothers. Feedback a Client chooses to give may be used to improve the service without obligation.

11. Warranties and liability

The service is provided “as is” to the fullest extent the law allows, and Bowen Brothers disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data. Except for a Client’s payment obligations, each party’s total liability arising out of these terms is limited to the fees paid or payable by the Client in the twelve months before the claim arose.

12. Changes to these terms

Material changes will be reflected here with a new effective date and version, and Clients will be given reasonable notice before a change takes effect for them.

13. Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and the state and federal courts sitting in Harris County, Texas have exclusive jurisdiction.

14. Contact

Bowen Brothers LLC
1752 Banks Street, Houston, Harris County, Texas 77098
connect@thebowencompany.com